Privacy Statement

Reallo is a housing consultancy agency that acts as a mediator between landlords and tenants. As a mediator, Reallo will request and store data of the clients it represents and in some cases third parties that are part of an agreement. In this privacy statement we will explain how we will be treating your data.

You can request several different services from Reallo. Below we have defined the services:

  1. You have engaged the service of Reallo to find a tenant for a residential property
  2. You have engaged the service of Reallo to manage the tenancy of your residential property
  3. You have requested a rent estimate of your residential property
  4. You have have applied to lease a property through Reallo
  5. You have asked to join the mailing list of Reallo
  6. You have asked for Reallo to draft or review a lease contract

We take your privacy very seriously

Reallo takes your privacy very seriously and will treat your data with the utmost care and according to regulations. Reallo has spent, and will spend, a great amount of effort into making sure that your data is protected, that no unauthorised access is granted to your data or that your data can be edited or removed without your permission. We will continue to offer a quality service to you in compliance of EU privacy regulations. Please don't hesitate to reach out to us in case you have any questions or would like us to elaborate on how we treat your data.

Questions or filing a complaint

If you have any questions or complaints please contact us directly. In case we cannot answer your question or come to a resolution together you have the right to file an official complaint with the privacy authority (Autoriteit Persoonsgegevens).

How long will we save your data?

Reallo will save your data no longer than necessary. The length of time we store your data for will depend on the service that you have requested from Reallo. We will store most of your data for up to a year. Some information we store for a longer period of time due to legislation.

1. You have engaged the service of Reallo to find a tenant for a residential property

The goal of this type of contact is to, upon your request; find a suitable tenant for your residential property. Reallo will have to confirm your identity and your ownership of the property; advertise the property; assess potential tenants; and draft the rental contract. Based on this the following data and information will be processed:

Information

Allowed to share with

Default Retention period

First name, surname, email and phone number

The tenant(s) renting your dwelling

20 years

Data & information that is necessary to validate your identity

No one

20 years

Data & information that is collected to understand the ideal tenant for your property

No one

20 years

A description and photographs of the features of the property

Public, for the purpose of advertising the property

20 years

The information that is required to draft and mediate the signing of the lease agreement

The tenant(s) renting your dwelling

20 years

Bank account details (for the purpose of transferring rent and deposit)

No one

20 years

2. You have engaged the service of Reallo to manage the tenancy of your residential property

The goal of this type of contact is to, upon your request; collect monthly rent; organise property repairs; facilitate check-out of the property. Based on this the following data and information will be processed:

Information

Allowed to share with

Retention period

First name, surname, email and phone number

Contractors employed to carry out work on the property

20 years

Bank account details (for the purpose of transferring rent)

No one

20 years

3. You have requested a (free) rent estimate of your residential property

The goal of this type of contact is to, upon your request; advise an estimation of the rent that can be achieved for your residential property. Based on this the following data and information will be processed:

Information

Allowed to share with

Retention period

First name, surname, email and phone number

No one

1 year

A description and photographs of the features of the property

No one

1 year

4. You have have applied to lease a property through Reallo

The goal of this type of contact is to, upon your request; process your information to determine if you may lease a property that has been advertised or is available in the portfolio of Reallo. Based on this the following data and information will be processed:

Information

Allowed to share with

Retention period

First name, surname, email and phone number

Property owner (landlord)

10 years

Data & information that is necessary to validate your identity, employment status and financial situation

Property owner (landlord)

10 years

5. You have asked to join the mailing list of Reallo

The goal of this type of contact is to, upon your request; process your information to be able to send updates on the market and the Reallo portfolio. Based on this the following data and information will be processed:

Information

Allowed to share with

Retention period

First name, surname, email and phone number

No one

1 year

Basic tenant information such as employer, salary range, and family composition

No one

1 year

6. You have asked for Reallo to draft or review a lease contract

The goal of this type of contact is to, upon your request; process your information to be able to draft or review a lease contract. Based on this the following data and information will be processed:

Information

Allowed to share with

Retention period

First name, surname, email and phone number

No one

10 years

Relevant information required for a legally binding agreement such as contact and bank account details

No one

10 years

Historical property data

If you have provided data pertaining to a residential property, that data will be kept indefinitely in order to complete our database and be able to provide reporting and market data. Data that will be kept indefinitely includes: property address, size, layout, rental price, listing dates and contract duration.

Viewing, editing or deleting your personal data

If you would like to know what kind of data we are saving from you, please send us a letter or email (hello@reallo.nl) with the request. Please also feel free to contact one of our Reallo consultants with the request to find out what kind of data we’re storing from you and we will make sure to get back to you as soon as possible. In case you would like to remove or delete your personal data please send us an email to hello@reallo.nl. We will try to process your request as soon as possible.